Refund policy

Returns & Exchanges

At Art by JMC, we want you to absolutely love your artwork. If for any reason you are not fully satisfied with your order, please contact our team directly at artbyjmc78@gmail.com within 30 days of receiving your item, and we will work with you to find an optimal solution.

Please note that because our fine art pieces are custom-reproduced by our artisanal printmaker, we do not offer refunds, cancellations, or exchanges for buyer’s remorse or a change of mind once an order is confirmed and paid for. We kindly ask that you review your artwork selection, sizing, and material choices carefully before completing your purchase.


Special Care for Unstretched Canvas Prints

Our premium canvas selections are carefully rolled and delivered unstretched to ensure flawless transit safety and to afford you complete custom framing versatility. Please note the following specific guidelines for these configurations:

  • Stretching & Alteration Damage: Art by JMC is not responsible for any cracking, tearing, warping, or punctures that occur during or after the canvas stretching process by third-party framers or independent, at-home DIY attempts.
  • Approved Return Condition: If an exchange or return is explicitly approved for a canvas print, it must be returned in its original, pristine condition and securely rolled inside its protective heavy-duty shipping tube. We cannot accept or credit canvases that have been folded, creased, or altered in any manner.


Damaged or Defective Items

In the rare event that your product arrives damaged or with a manufacturing error, we will gladly provide a free replacement or a full refund.

  • Please contact us within 30 days of delivery.
  • Include your order number and provide a clear, high-quality photo displaying the issue.

If your item is verified as defective or not as described, there are no fees to return or exchange it. Standard shipping charges on non-defective items are non-refundable.


Returned to Sender

Please triple-check your shipping address during checkout. If an order is returned to our studio as undeliverable due to an incorrect address, an additional shipping and handling fee will be required to reship your package. This fee is calculated based on the cost of a new shipping label plus warehouse processing and sorting expenses.


Order Modifications & Availability

We reserve the right to cancel or modify an order at any time due to supply issues, shipping disruptions, suspicion of fraud, or a product becoming unexpectedly unavailable. If we are forced to cancel your order, a full refund will be issued immediately.


Refund Processing Times

Once a refund is approved and issued, processing times vary depending on your initial payment method:

  • PayPal: Refunds typically appear in your PayPal balance within 24 business hours. (Note: You may need to manually transfer these funds back to your linked banking institution).
  • Credit / Debit Cards: Refunds will reflect in your bank account within 3 to 5 business days, depending on your card issuer.
  • ShopPay: Refunds are processed directly back to the active card on file, subject to ShopPay’s specific terms and conditions.